Donate Now

Anglicare North Queensland relies on the financial support of generous people to help all those who turn to us for assistance. There are specific services that are government funded, but a large number of our programs are only made possible by your donations. Your support enables us to meet the needs of the most vulnerable and at-risk members of our community.

Make A Donation
Loading...

Diversionary Centre

//Diversionary Centre
Diversionary Centre 2017-04-20T12:35:59+00:00

Lyons Street Diversionary Service – Diversionary Centre & Cell Watch Visitor Program

As a result of the Royal Commission into Aboriginal Deaths is Custody both the Diversionary Centre and the Cell Visitor program were established. The Diversionary Centre aims to provide an alternative to formal custody for intoxicated persons. The Cell Visitor Program aims to ensure the safety and wellbeing of detainees in the Cairns Watch-House. The Cairns Watch-House is the largest in Queensland outside of Brisbane, and has the capacity to hold 100 detainees at any given time. People can be held in the Watch-House for up to 30 days.

Diversionary Centre

Supports Aboriginal and Torres Strait Islander people  aged 18 years and over, or aged 17  years and over if referred by the Queensland Police Service, who are at risk of being taken into custody for public intoxication offences.

This may include:

  • Single Men
  • Single Women
  • Young people aged 17 years and over.

While the target group does not include non-Aboriginal and Torres Strait Islander people, those who meet the criteria above may also be provided with a service. At any time no more than 25% of the clients at the Diversionary Centre will be non-Aboriginal and Torres Strait Islander people.

The Diversionary Centre is a sobering up facility for intoxicated individuals who are at risk of being a danger to themselves or others, are causing a public nuisance, or who would otherwise be detained at the Cairns Watch-House. The Centre provides a safe and culturally appropriate sobering up facility where clients are provided with supervision (half hourly observations), care, companionship and support. While individuals are in the centre they are provided with meals and access to personal hygiene and laundry facilities.

People can access the Diversionary Centre by self-presentation or assistance from support services. The Centre is open 24 hours per day and clients are encouraged to stay for a minimum of four hours or until sober. The Centre accepts walk in referrals as well as referrals from the police and a range of other services and agencies in the community.The Centre also provides a client pick-up service at various locations around the city in response to referral requests.

The Diversionary Centre staff provides an assisted referral process to appropriate agencies, as well as assisting clients to attend medical and court appointments by arranging transport and/or referral to support agencies.

Contact Details

Diversionary Centre operates 24 hours per day, 7 days per week, 365 days per year for self-referring clients, police referrals and clients referred by other agencies.

Address: 53 – 59 Lyons St, Cairns
Phone: 07 4035 3816
Fax: 07 4035 3822
Email: 

Cell Watch Visitor Program

The Cell Watch Visitor Program supports Aboriginal and Torres Strait Islander people in Cairns and Innisfail who are, or have recently been (i.e. during the previous 14 days), in police custody, with a specific focus on those who are in need of special care, support, observation or attention. This includes Aboriginal and Torres Strait Islander people who may be in police custody for public intoxication offences.

This may include:

  • Single Men
  • Single Women
  • Young people aged 17 years and over.

While the target group does not include non-Aboriginal and Torres Strait Islander people, those who meet the criteria above may also be provided with a service. At any time no more than 25% of the clients at the Diversionary Centre will be non-Aboriginal and Torres Strait Islander people.

The purpose of the Cell Watch Visitor’s initiative is to provide support services to Aboriginal and Torres Strait Islander people in the custody of the Queensland Police Service to reduce the incidence of suicide, self-injury and health impacts related to intoxication.

The Cell Watch Visitor Program works in cooperation with watch-house staff by:

  • Assisting with observation and identification of detainees needs and problems;
  • Facilitating effective communication between detainees, watch-house staff and other agencies and persons;
  • Offering company, support and counselling to the detainee;
  • Assisting in the prevention of any attempt at suicide or self-inflicted injury; and
  • Providing information and referral support services to detainees.

Cell Watch Visitors provide a valuable service to detainees, including taking messages to family members, collecting suitable clothing for court, making referrals to health practitioners and other services, taking prescriptions to the pharmacy to be filled, dealing with rental payments and other financial commitments on behalf of their clients.

Contact Details

Cell Watch Visitor Program operates 6 days a week in Cairns with an on-call service 24 hours per day. In Innisfail this service is provided on an ‘as required’ basis.

Address: 53 – 59 Lyons St, Cairns
Phone: 07 4035 3816
Fax: 07 4035 3822
Email: 

Feedback

Please provide feedback regarding your involvement with the Diversionary Centre and Cell Watch Program. Feedback forms are available from the Diversionary Centre, Anglicare North Queensland Limited (ANQL) offices, or download the ANQL-Online Client Feedback Form.

Please email feedback forms to or post to 179 Lake St Cairns QLD 4870.

Alternatively, complete the form below to submit your feedback online.

Name:
Phone Number: *
Email Address:
Name of ANQL Service: *

Please provide comments about the service that you have received from Anglicare North Queensland Limited (ANQL). Comments can be about improvements, complaints or positive feedback about the service that you have received.

Comments: *
Enter code:

Please note that your privacy and confidentiality will be maintained in line with ANQL procedures. The Privacy and Confidentiality Procedure can be found here.

If you feel you need to contact a member of ANQL’s executive management team, please phone 4041 5454 or email .